Shipping & Returns
Shipping Information
Order Processing & Shipping Methods
We pack and hand off orders to carriers 7 days a week — orders placed before 4:30 PM CT ship the same day, when inventory is available.
- UPS Ground (typically 1–5 business days transit)
- UPS 2nd Day Air
PO boxes, Alaska, Hawaii, U.S. territories, military and a few remote addresses ship USPS instead. Alaska, Hawaii and territory orders go USPS Priority Mail.
Quality Assurance & Occasional Delays
To maintain the highest standards of product purity, select orders may be sent for third-party lab testing before shipment. This random selecton is critical for our quality control.
If your order is selected, processing may take a few additional business days and, in some cases, up to one week. During this time, your order status will be updated to “Lab Testing.”
Tracking
All shipments include tracking information. Your order confirmation email includes your tracking link. The carrier tracking number will be updated as soon as your order has been processed and shipped.
Delivery Issues
Shipment protection is included at no extra cost. If your package arrives damaged, contact our support team with clear photos of the product, outer packaging, and shipping label so we can review it and help with a replacement or refund.
Please reach out within 48 hours of delivery.
International Shipping
At this moment, international orders are on hold due to increasing Customs restrictions. If you have a specific inquriy please email our support team and we will do our best to assist you. Please note that international orders may be subject to longer processing times due to customs. Additionally, orders may be subject to a customs tax added at checkout, depending on the country.,
Shipping Costs
UPS Ground is $8.99, and free on orders over $125. UPS 2nd Day Air is $14.99.
Returns & Exchanges
All sales are final: we don't accept change-of-mind returns or exchanges, because of the strict requirements for purity, contamination control, and product integrity after delivery. The one exception is an item that arrives damaged or isn't what you ordered. Contact support within 48 hours of delivery with photos, and shipment protection covers eligible cases.
Additional details are available here.
Contact Support
For any shipping questions or concerns, our support team is ready to assist:
Email: support@prismlabs.store